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I’m having trouble adding my ecobee3! What do I do?

There are two scenarios in which you may not be able to add your ecobee3 account to the Keen Home app:
  • Your username or password are incorrect. Double check your ecobee login credentials and try again.
  • Your network is down. Try turning your router off and then back on again.
If your username and password are correct and your network is working properly but you are still having trouble adding your ecobee3, reach out to our support team at help@keenhome.io.