Support

Smart Vent Video Tutorials

How does it work?

How do I measure my vent sizes?

How do I install and setup Smart Vents?

My Smart Vent is blinking red. What does that mean?

Smart Vent Troubleshooting

What do the LED colors mean?

How do I reset my Smart Vents?

My Smart Vent is blinking red. What does that mean?

My Smart Vent was working before I tried to pair it with my hub, but now it is unresponsive. What happened?

I can’t control my Smart Vent! What now?

I pulled the battery tab but nothing happened. What now?

My Smart Vent’s louvers don’t close all the way. What now?

I can’t connect my Smart Vent and the LED stopped blinking. What now?

My Smart Vent isn't responding! I don't see any blinking or anything. What now?

Smart Vent Basics

What’s Required

How does it work?

How do I install Smart Vents?

Where should I install them?

How many do I need?

Can I replace all of the vents in my home with Smart Vents?

How do I measure my vent sizes?

What if my current vents are bigger than the Smart Vent sizes you offer?

How do I install a Trim Kit?

How are they powered?

Do I need a smart thermostat?

How do they work with my thermostat(s)?

What smart home platforms do they work with?

Will closing vents harm my heating and cooling system?

What are faceplates?

I have a large home, will my Smart Vents have any wireless range issues?

How much do the Smart Vents cost?

Smart Bridge Video Tutorials

How do I install and setup my Smart Bridge?

How do I improve the range of my Smart Bridge?

Smart Bridge Troubleshooting

What do the LED lights mean?

My activation code isn’t working! What now?

What does “Smart Bridge Disconnected” mean?

How do I reset my Smart Bridge?

How do I remove my Smart Bridge from my account and associate it with another?

How do I add a second Smart Bridge as a signal repeater?

Smart Bridge Basics

What is the Keen Home Smart Bridge?

Can it act as a ZigBee repeater?

How many do I need?

Can I use the Keen Home app with another bridge/hub?

Smart Filter Basics

How does it work?

Can I use it with my old air vents?

What do they require?

What sizes are available?

Smart Filter Installation

How do I install and set up a Smart Filter?

How many do I need?

How long do Smart Filters last?

Effects of Smart Filters

Does it impact airflow?

How much does it cost?

What is Keen Air Care?

When will you make additional sizes?

What payment options do I have?

Why should I make a reservation?

When will I be charged?

When will I receive my reservation?

Is the Smart Vent available internationally?

How much does shipping cost?

What is your return policy?